Frequently Asked Questions
Frequently Asked Questions
About the products
What are TAKE NATURAL cold-pressed juices?
TAKE NATURAL juices are produced using a cold-pressing process from carefully selected fruits and vegetables. Depending on the product, after pressing, we apply a controlled technological process to ensure safety, quality, and an appropriate shelf life.
Are your juices pasteurized?
Most products in our online shop undergo HTST pasteurization. The exact storage method and shelf life are always stated on the label of each individual product.
What is the shelf life of the products?
The shelf life varies depending on the product. Fresh products have a shorter shelf life, while HTST pasteurized juices and shots have a longer one. Some lemonades have a shelf life of up to 10 months.
The exact shelf life is always stated on the product.
Must the juices be kept in the refrigerator?
Yes. Juices and other products for which the label specifies refrigerated storage must be kept in the refrigerator and the cold chain must be maintained.
We recommend that you place them in the refrigerator immediately after delivery.
Must the lemonades be kept in the refrigerator?
It depends on the type of lemonade. Certain products can be stored at room temperature before opening.
After opening, store them in the refrigerator and follow the instructions stated on the label.
Should I shake the juice before consumption?
Yes. With natural juices, sediment may form or ingredients may separate, which is a completely natural occurrence.
Gently shake the bottle before opening.
Do your products contain added sugar?
It depends on the product. Some of our lemonades are produced without added sugar and are sweetened with steviol glycosides.
The exact composition and nutritional values are stated on each product page.
Where can I check the ingredients and nutritional values?
On each product page, you can find the composition, nutritional values, and other important information.
If you have an additional question about a specific product, feel free to contact us before placing an order.
Ordering and delivery
How can I place an order?
Select the desired products, add them to the cart, and complete your order through the secure checkout process on our online shop.
Do you sell products individually?
Most products in the online shop are sold in pre-defined packs.
The number of bottles in each pack is stated on the product page.
Do you deliver throughout Croatia?
Yes. We deliver throughout Croatia, but the method and timing of delivery depend on the type of product and the customer's address.
How do you deliver products that require a cold chain?
Products requiring refrigerated conditions are delivered in our own vehicle with cooling capabilities to maintain the appropriate temperature during transport.
When do you deliver in Zagreb?
We perform refrigerated deliveries in the Zagreb area every working day.
The exact time depends on the delivery schedule and the number of orders.
How does delivery work outside of Zagreb?
Delivery of refrigerated products outside of Zagreb is organized by agreement with the customer.
After receiving your order, we will contact you if necessary to arrange a delivery time.
What if I am not at the address at the time of delivery?
Since some products must remain in the cold chain, it is important to ensure that someone is available to receive the order at the agreed time.
If you know you will not be available, please contact us as soon as possible.
How much does delivery cost?
The delivery cost is displayed during the purchase process and may depend on the delivery address, order value, and product type.
Payment, returns, and complaints
What payment methods do you accept?
Currently available payment methods are displayed during order completion.
Can I get a company invoice?
Yes. When ordering, enter the company details required for invoicing.
For larger or regular business orders, you can also contact us directly.
Can I return food products?
Due to the nature of the products, short shelf life, and cold chain requirements, the possibility of returning certain products is limited.
Detailed terms are stated in our Return Policy.
What if the product arrives damaged?
Contact us as soon as possible and send us the order number and a photo of the damaged product and packaging.
We will investigate the case and agree on an appropriate solution.
What if I receive the wrong product?
Contact us and provide your order number. We will check the order and resolve the error as soon as possible.
Business customers
Can I order for a company, event, or employees?
Yes. We offer products for offices, business meetings, events, conferences, promotions, gift packages, and other business needs.
For larger quantities, please contact us for an individual offer.
Do you do private label products?
Yes. As a manufacturer, we can develop and produce certain products for private labels.
Possibilities depend on the product, quantity, recipe, and type of packaging.
I didn't find the answer to my question. How can I contact you?
Send us a message via the contact form or use the contact details provided on our website.
We will be happy to answer questions about products, orders, and anything else.